Information and updates about our business system transition

• Invoices may be issued later than usual
• Billing may be processed in multiple stages
• Some invoices may be temporarily delayed
• Reporting data and statistics may take longer than usual to become complete
• Customer service and sales teams may have longer response times
• Longer lead times may apply for orders and projects
• Temporary discrepancies may occur in order and delivery information
• Transport documents and reports may be delayed

Important information

• All deliveries and assignments have been registered
• No information has been lost
• You will receive accurate and complete invoicing

Accumulated invoices

During the transition period, some customers may receive an additional invoice. This is an accumulated invoice that includes charges that were not included in the regular invoicing cycle.

Separate invoices for material compensation

Material compensation is reported on a separate invoice called a Self-Billing Invoice. The self-billing invoice can be used as a credit against a future payment.

Why am I receiving multiple invoices?

If you deliver materials such as metal, scrap metal, or cable, you may receive up to four separate invoices:

1. Invoice for the collection and treatment of metal/scrap
2. Invoice for other waste management services
3. Self-billing invoice for material compensation (can be used as a credit)
4. Self-billing invoice for metal/scrap compensation (can be used as a credit)

This is due to applicable VAT and accounting regulations. The total amount charged or compensated is not affected.

Invoices with and without VAT

Corrugated cardboard is invoiced with VAT in accordance with standard VAT regulations.

Mixed scrap metal and certain other metal fractions are subject to reverse charge VAT rules. This means that the invoice is issued without VAT, and the recipient is responsible for reporting the VAT.

As a result, you may receive invoices both with and without VAT depending on the material covered by the invoice.

Other changes

• New invoice layout and changes to how certain information is presented
• Some services have been given new names
• Weight is now reported in kilograms instead of tonnes
• Your customer number remains unchanged but now includes a prefix, for example: S01-67893466

New Format for Declaration Numbers

As part of our business system transition, declaration numbers are being renamed MFID (Material Flow ID).

New MFIDs follow the format:

SXX-000000

Existing declaration numbers will remain valid after the transition.

Please Note

Declaration numbers that have not been used during 2026 will need to be replaced with new MFIDs.

If you are unsure what applies to your business, please contact Customer Service at customerservice@ragnsells.com.

We recommend using the Customer Portal for the quickest handling of your requests.

In the Customer Portal, you can:

• Place collection orders
• Report issues
• View invoices
• Track your cases

Log in to the Customer Portal here:

Customer Portal

Don't have access to the Customer Portal? Learn more here:

About the Customer Portal

Do you have any questions or need assistance?

Customer Service
Email: customerservice@ragnsells.com
Phone: +46 (0)771 88 88 88

Find your local contact details here.

For customers who purchase or receive materials from Ragn-Sells, please contact recyclables@ragnsells.com

We are upgrading our business systems to improve the quality, reliability, and efficiency of our services. Once the transition is complete, you can expect:

• More reliable processes
• Clearer and more accurate information
• Better reporting and follow-up
• Higher data quality
• An improved customer experience

While the transition may temporarily affect some services and administrative processes, it will help us provide a more reliable and efficient service in the long term.

Thank you for your patience and understanding as we make these improvements.