We have upgraded our business system – what you need to know
On 4 May, Ragn‑Sells in Sweden upgraded to a new business system. During a transition period, some routines may look slightly different and response times may be somewhat longer. We appreciate your patience while we carry out this important improvement.
For most customers, no action is required.
How you may be affected during the transition
Around the time of the system change, you may experience:
- longer response times from Customer Service and Sales
- longer lead times for orders and projects
- temporary discrepancies in delivery and order information
- some routines and contact channels may change
If something does not work as expected, please contact us and we will be happy to assist you manually.
Important changes to be aware of
Invoices
- New layout - some information is presented differently and we have also updated certain terminology in our service structure.
- Weight is stated in kilograms instead of tonnes
- Your customer number remains the same but now includes a prefix SXX, e.g. S0167893466
- During the transition period, some customers may receive an additional invoice. This is a so-called summary invoice, which includes costs that were not part of the regular invoicing cycle.
- Compensation for materials will be shown on a separate invoice.
Order confirmation
If you would like to receive an order confirmation, please let Customer Service know when placing your order. This does not apply to orders placed via the Customer Portal.
Rental fees and containers
Some containers that were previously rented will now be sold as products instead.
Transport and delivery information
- Clearer delivery status
- Improved traceability and delivery accuracy
New format for declaration numbers
In connection with the system change, declarations will be renamed MFID (Material Flow ID). The new MFID numbers will follow the format SXX-000000, which differs from the previous declaration numbers that consisted only of six digits. All declaration numbers created before the system change will remain valid and can continue to be used after the transition.
Old declaration numbers that are not used during 2026 will need to be replaced with new MFIDs. If you are unsure, please contact Customer Service or your Ragn-Sells contact.
Questions or need support?
Customer Service
kundservice@ragnsells.com
+46 771 88 88 88
For customers purchasing or receiving materials from Ragn-Sells, please contact recyclables@ragnsells.com
Why are we doing this?
Once the system upgrade is complete, we will benefit from:
- more stable processes
- clearer information
- improved follow‑up
This will create a more reliable day‑to‑day experience for you as our customer – even if the transition period may involve some temporary friction.