Latest update regarding Ragn-Sells’ system transition
During the summer, we implemented a new business system to create more stable processes, improve data quality and deliver an even better customer experience. During the transition period, some services and administrative processes may be affected. This page provides the latest information and status updates.
2026-08-28: Delays in invoice dispute handling
We are currently experiencing longer processing times for invoice disputes. We are continuously handling incoming cases in the order they are received and are doing our best to return to normal processing times as soon as possible.
2026-08-21: Continued changes to invoicing
Invoices may be issued several times per month. During a transition period, orders carried out in May, June and July are being invoiced on an ongoing basis.
This means that, for a limited period, you may receive more invoices than usual.
2026-06-10: Enhanced quality controls
As part of the implementation of our new business system, we have introduced enhanced controls in our administrative processes to ensure accurate and high-quality data. As a result, some administrative processes, including invoicing, may currently take longer than usual.
What does the system transition mean for you as a customer?
- Invoices may be issued later than normal
- Invoicing may take place in multiple steps instead of in one batch
- Some invoices may be temporarily missing
- Reporting and statistics may take longer than usual to be fully updated
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Longer response times from Customer Service and Sales
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Longer lead times for orders and projects
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Temporary discrepancies in order and delivery information
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Delays in transport documents and reports
Important to know
- All deliveries and services are recorded
- No information has been lost
- You will receive complete and correct invoicing
We are working intensively to stabilize our processes and are seeing gradual improvements.
Thank you for your patience during this period.
If you have any questions, please do not hesitate to contact our Customer Service team.
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How you may be affected during the transition
Around the time of the system change, you may experience:
- longer response times from Customer Service and Sales
- longer lead times for orders and projects
- temporary discrepancies in delivery and order information
- some routines and contact channels may change
If something does not work as expected, please contact us and we will be happy to assist you manually.
Important changes to be aware of
INVOICES
- New layout - some information is presented differently and we have also updated certain terminology in our service structure.
- Weight is stated in kilograms instead of tonnes
- Your customer number remains the same but now includes a prefix SXX, e.g. S0167893466
- During the transition period, some customers may receive an additional invoice. This is a so-called summary invoice, which includes costs that were not part of the regular invoicing cycle.
- Compensation for materials will be shown on a separate invoice.
Separate invoices for material compensation
Compensation for recyclable materials is presented on a separate document called a Self-billing Invoice.
Please note that the amount shown under Amount to pay should in practice be interpreted as Amount to receive. The self-billing invoice can be used as supporting documentation when settling your next invoice.
Why am I receiving several invoices?
If you deliver materials such as metal scrap or cable, you may receive up to three separate invoices:
- Invoice for collection and treatment of metal/scrap
- Invoice for other waste management services
- Self-billing invoice for material compensation
This is due to applicable VAT and accounting regulations. The total cost or compensation is not affected.
Invoices with and without VAT
Cardboard is invoiced with VAT according to standard VAT rules.
Mixed scrap and certain other metal fractions are subject to reverse charge VAT regulations. This means that the invoice is issued without VAT and that the recipient reports the VAT.
As a result, you may receive invoices both with and without VAT depending on the material covered by the invoice.
ORDER CONFIRMATION
If you would like to receive an order confirmation, please let Customer Service know when placing your order. This does not apply to orders placed via the Customer Portal.
RENTAL FEES AND CONTAINERSs
Some containers that were previously rented will now be sold as products instead.
TRANSPORT AND DELIVERY INFORMATION
- Clearer delivery status
- Improved traceability and delivery accuracy
NEW FORMAT FOR DECLARATION NUMBERS
In connection with the system change, declarations will be renamed MFID (Material Flow ID). The new MFID numbers will follow the format SXX-000000, which differs from the previous declaration numbers that consisted only of six digits. All declaration numbers created before the system change will remain valid and can continue to be used after the transition.
Old declaration numbers that are not used during 2026 will need to be replaced with new MFIDs. If you are unsure, please contact Customer Service or your Ragn-Sells contact.
Questions or need support?
Customer Service
kundservice@ragnsells.com
+46 771 88 88 88
For customers purchasing or receiving materials from Ragn-Sells, please contact recyclables@ragnsells.com
Why are we doing this?
Once the system upgrade is complete, we will benefit from:
- more stable processes
- clearer information
- improved follow‑up
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Higher data quality
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Improved customer experience
This will create a more reliable day‑to‑day experience for you as our customer – even if the transition period may involve some temporary friction.