We are upgrading our business system on 4 May – what you need to know
On 4 May, Ragn‑Sells in Sweden will upgrade to a new business system. During a transition period, some routines may look slightly different and response times may be somewhat longer. We appreciate your patience while we carry out this important improvement.
For most customers, no action is required.
How you may be affected during the transition
Around the time of the system change, you may experience:
- longer response times from Customer Service
- longer lead times for orders and projects
- temporary discrepancies in delivery and order information
- some routines and contact channels may change
If something does not work as expected, please contact us and we will be happy to assist you manually.
Important changes to be aware of
Invoices
- New layout, and some information is presented differentl
- Weight is stated in kilograms instead of tonnes
- Your customer number remains the same but now includes a prefix, e.g. S0167893466
Order confirmation
If you would like to receive an order confirmation, please let Customer Service know when placing your order
Rental fees and containers
Some containers that were previously rented will now be sold as products instead.
Transport and delivery information
- Clearer delivery status
- Improved traceability and delivery accuracy
New format for declaration numbers
As part of the system upgrade, declarations will be renamed MFID. The new MFID numbers will have the format SXX‑000000, which differs from the previous declaration numbers that consisted of six digits only. All declaration numbers created before the system change will remain valid and can continue to be used after the transition.
Questions or need support?
Customer Service
kundservice@ragnsells.com
+46 771 88 88 88
For Recyclables customers, please contact recyclables@ragnsells.com
Why are we doing this?
Once the system upgrade is complete, we will benefit from:
- more stable processes
- clearer information
- improved follow‑up
This will create a more reliable day‑to‑day experience for you as our customer – even if the transition period may involve some temporary friction.